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Logging into Service Desk Tool (Portal)
You will have to register and log in prior to raising a ticket, this is so you receive a more person
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Self Help (Solution Articles)
Our aspiration is that your organisation, where possible, can resolve some issues on your own. To he
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Report an Issue via the Portal (Fault)
Click on the Report an issue button to access the ticket submission form
You will be a
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Raising a Service Request on the Portal
Click on the Request a Service button to access the ticket submission form.
Please note. You can o
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Tracking your tickets
You can keep track of tickets raised via the Tickets section at the bottom of the home page or on th
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Exporting your Tickets
We recognise that, at times, you may wish to export tickets. This is possible tickets in CSV or XLS
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Announcements (Portal)
At times, we might need to update/alert you about upcoming events, disruptions or key messages.
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Continuous Improvement / Feedback
Our aim is to continuously improve the service portal so it’s easy to use and you can self-help wher